FREQUENTLY
ASKED
QUESTIONS
We have complied an extensive list of commonly asked questions. Should you have any further questions, please contact us directly by calling (916) 875-4673.
1
Am I eligible?
Anyone who has been a victim of domestic violence, elder abuse, sexual abuse and/or human trafficking, their children, and non-offending family members.
2
Where are you located?
3701 Power Inn Road, Suite 3100
Third Floor
Sacramento, CA 95826
3
What should I know about parking?
Free Visitor parking is available. Light-rail and buses are also a wonderful option, as they stop at the corner of Power Inn and Folsom Boulevard, which is just a short walk from the Center.
Nearest Light Rail station stop:: Power Inn: (Gold Line)
Folsom Blvd & Power Inn Rd, Sacramento 95826
4
What your hours of operation?
We are open Monday through Friday, 8:30 AM – 5:00 PM. If you need assistance outside of our operating hours you can call one of our partner agency’s hotlines which are available 24/7.
5
Do I need to make an appointment?
No. We serve clients on a first-come, first-serve basis. Our address is: 3701 Power Inn Rd. Suite 3100.
6
What is the cost of services?
All of the services we offer are free. We are generously supported by personal, corporate, and private foundation donations. We also receive County, State and Federal grants, most of which are administered through the California Office of Emergency Services.
7
Is the Center accessible for individuals with disabilities?
Yes. The building is wheelchair accessible. There are elevators to the third floor and all restrooms are handicap accessible.
8
Can I bring my children with me?
Yes. We have a small play area that includes books, puzzles, and building blocks. Every child is welcome to choose a book to take home with them as well.
9
Will anyone ask about my immigration status?
No. The Center is not concerned with immigration status and does not report this information to anyone or any agency. If you need assistance with immigration matters, please let one of the staff know and we will connect you with the appropriate partner agency.
10
Do you have translation services available?
Yes. Several of our staff members are fluent in Spanish. One staff member speaks Russian and Armenian. We also contract with a translation service that can provide assistance in almost any language, including American Sign Language.
11
What should I bring with me?
If you intend to file a petition for a temporary restraining order, your memory is your best friend. The attorneys will help you prepare a statement for the judge to consider, so the more details you can provide, the stronger your case will be. If you do happen to have a police report, case number, or any additional information you think might be helpful in building your case, please bring it with you.
12
How long will I be at the Center if my intention is to file a restraining order application?
All clients will first meet with a Case Manager before meeting with an attorney. Case Managers will spend as much time as you’d like to provide the support and assistance you may need.
Restraining order applications often take between 1-3 hours to complete and file. The earlier you can arrive at the FJC, the better chance you will have to complete your work and get a decision by the Court that same day.
Restraining order petitions must be submitted by 2:00 PM, Monday-Friday. The Judge will review the application and respond between 4:30 - 5:00. Our attorneys are available at that time to review and explain the order (.i.e. What does it mean if the Judge only partially grants an order?). If you do not finish by 2:00 PM, it will still be submitted, but you will not get a response until the following day.
We certainly realize that is a lot of information to digest when one is already under stress, and possibly traumatized from a recent event as well. That’s why our attorneys are here to explain the entire process to you, and our Case Managers are here to support you throughout the process.